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Information Technology Blog

Phishing Emails and Calls after Anthem Security Breach (FacStaff)

February 12th, 2015

You received two communications from Human Resources regarding the Anthem security breach. Information Technology also wants to alert you to a few scams that are surfacing so that you can be on your guard.

Phishing Emails
Phony emails are circulating which appear to come from Anthem and offer free credit protection and other services, but these are actually attempts to gather your personal information. Do not click on embedded links, open attachments, nor provide any personal or financial information to an unsolicited email that appears to originate from Anthem.

Phishing Phone Calls
Similarly, do not provide financial information or credit card information in response to callers who say they are representing Anthem. Anthem reports that they will be contacting those affected by the data breach via the U.S. Postal Service.

For More Information
If you would like additional information on avoiding phishing in general, or the Anthem data breach in particular, please visit the OnGuard Online website sponsored by the Federal Trade Commission and the Department of Homeland Security.

UPDATED Recommendations DropBox Phishing Email

January 28th, 2015

Information Technology has some additional recommendations to the original post titled Do Not Open Urgent Email Nor Click Dropbox Link from 1/26/15.

Additional Recommendations

Here are further instructions of what to do if you clicked on the link in the recent Dropbox email and especially if you entered your CedarNet username and password after clicking the link:

  1. Change your CedarNet password through CedarInfo (under the Individual Transactions heading).
  2. If you use your CedarNet username/email address and password for any other accounts (like social media, shopping, banking, etc.) change those passwords, too
  3. If you have a valid Dropbox account, change your Dropbox password as well.

The following recommendation can help protect those of you who access your email from your smartphone or tablet from future attacks:

  1. If you have a smart-phone or tablet, IT recommends setting up 2-step verification to add an extra layer of security to your CedarNet account. The help page for this process is currently being updated, so stop by the TechStop center in the Tyler Digital Communication Center between 11:00 a.m. and 4:30 p.m. on weekdays for assistance with this process.

Do Not Open Urgent Email Nor Click DropBox Link

January 26th, 2015

Delete DropBox Email

  • Please immediately delete a recent email with the subject line: VIEW THIS DOCUMENT.
  • Do not click on the link instructing you to log in to DropBox. This is a phishing email.
  • If you clicked on the DropBox link and entered your username and password, please change your password immediately and then submit an IT request.
  • Be cautious of emails with an urgent tone, non-specific information and/or embedded links even if they come from a familiar person.

Phishing Reminders
Please review these and other important reminders on how to recognize a phishing email and how to protect yourself from email scams.

Google Email Hint, Portfolio Upgrade and Windows Updates

January 21st, 2015

Missing or Bad Email Addresses in Google?

Have you ever tried to send an email to someone on campus only to have multiple email addresses show up for them (which one do you choose?)

Or even worse, the email is returned to you or the recipient says they never received your email? Visit the TechHelp pages to learn why this happens and how to quickly fix the issue.

CedarNet Maintenance – Thursday 1/22

Monthly Windows server maintenance is scheduled from 5:30-7:00 a.m. this Thursday. You may notice a brief outage with the main web server, as well as intermittent access to the Google mail login page.

The Network and Infrastructure Services team will also be performing a portfolio upgrade between 1:00-3:00 p.m. this Thursday. During this time, the University photo archives may be periodically offline.

Update on CedarInfo, WebAdvisor, Redwood Maintenance

January 21st, 2015

Scheduled Redwood Maintenance

The Redwood server was successfully updated on Wednesday 1/21. The Network and Infrastructure Services team began the upgrade at 6:00 a.m. and all affected technology services were back up and running ahead of schedule at 6:40 a.m.

CedarInfo, WebAdvisor, Redwood Maintenance – Wed. 1/21 at 6:00 a.m.

January 20th, 2015

Scheduled Maintenance – Wed. 1/21 from 6:00-7:30 a.m.
The Redwood server will be taken down for scheduled maintenance tomorrow morning at 6:00 a.m.

Affected Technology Services
The following technology services will be unavailable during the maintenance period:
- CedarInfo (including the time card transaction)
- Colleague
- CUCMS
- Informer
- WebAdvisor
- Any other system that accesses Redwood to retrieve real-time data.

We expect that these services will be available again by 7:30 a.m. as long as everything goes according to plan. If you experience any difficulties after the maintenance is completed, please submit an online IT request. If you have other technology questions, please give the information technology office a call 937-766-7905.

CedarPrint Restarted. Resend Your Print Job (Students)

January 19th, 2015

CedarPrint Restarted
The print server that retains CedarPrint print jobs had to be restarted by Information Technology late this afternoon. As a result all print jobs in the CedarPrint queue were deleted. We apologize for any inconvenience.

What Should I Do Now?
If you have not already printed out your document, you will need to resend your print job to CedarPrint, however; your print quota will only be reduced when the print job is actually printed.

Questions?
If you have additional questions about CedarPrint or your print quota, please visit the associated TechHelp page (linked within this post) or contact Information Technology.

Connect New Mobile Devices, Emergency Notification Signup (Students)

January 15th, 2015

New Phone or Laptop?

Did you bring a new phone, laptop or other device to campus which needs to connect to the network? Visit the TechHelp pages for connection instructions and other helpful resources. If you need additional help, visit TechStop between 11:00 a.m. and 4:30 p.m. weekdays. TechStop is located via an external door on the north side of the Tyler Digital Communication Center .

Emergency Notifications

Winter weather has arrived and with it the possibility of weather delays/closings. Be informed about these and other possible emergency situations by subscribing to Cedarville University text/phone alerts. Visit CedarInfo and look for the Individual (General) Transactions heading. Choose “Signup for emergency notification” and follow the instructions.

Filebound Updates, MS Outlook Sync, Connect New Mobile Device, Emergency Notification (FacStaff)

January 15th, 2015

Filebound Update – Monday 1/19

Just a reminder to all faculty and staff that Filebound (the University’s document imaging program) will be updated next Monday. We estimate that Filebound will be unavailable from 6:00 a.m. to approximately 9:00 a.m on January 19.
Frequent users of Filebound were notified of this update two weeks ago and will receive additional email updates from the Information Systems and Services team as needed. If you experience any difficulties with Filebound after the upgrade, please submit an IT request.

New Phone or Laptop?

Did you bring a new phone, laptop or other device to campus which needs to connect to the network? Visit the TechHelp pages for connection instructions and other helpful resources. If you need additional help, visit TechStop between 11:00 a.m. and 4:30 p.m. weekdays. TechStop is located via an external door on the north side of the Tyler Digital Communication Center.

Emergency Notifications

Winter weather has arrived and with it the possibility of weather delays/closings. Be informed about these and other possible emergency situations by subscribing to Cedarville University text/phone alerts. Log in to CedarInfo and look for the Individual (General) Transactions heading. Choose “Signup for emergency notification” and follow the instructions.

Microsoft Outlook Users

If you do not use Microsoft Outlook to view University email on your office computer, you can skip this section. A new version of Google Sync (the program that synchronizes your Google mail with Microsoft Outlook) is available and should update on your office computer automatically. If you notice that new mail stops arriving in your MS Outlook inbox, you can update the Google sync program as follows: Click the Start button in the lower left corner of your computer screen > Choose All Programs > Choose _CedarNet > Click Communications > Choose Google Sync of Outlook Update. Problems with MS Outlook can be reported through an IT request.

Wireless Connectivity Issues

October 22nd, 2014

Wireless Connectivity Issues

There have been disruptions in wireless connections in the Health Science Center as well as the townhouses this morning. Other areas on campus have been affected as well.

The interruption in service is a result of a hardware failure.

Information technology has ordered the necessary new parts which are expected to arrive this afternoon. Wireless repairs will begin as soon as the parts arrive.