Information Technology Blog

Tomorrow NEW Moodle LogIn Screen and Duo Two-Factor Authentication

October 20th, 2015

NEW Moodle Login Screen – Wed. 10/21
Starting tomorrow, clicking the blue Moodle [Log in] button will redirect you to the CedarInfo login screen. Log in with your CedarNet username and password as normal.

If you are already logged in to CedarInfo, clicking the Moodle [LogIn] button will grant you immediate access to Moodle.

Duo Two-Factor Authentication and Moodle – Wed. 10/21
Participants in Duo Two-Factor Authentication (TFA) account protection will notice Duo TFA is enabled for Moodle logins starting tomorrow. Duo TFA security is already available for University email and CedarInfo transactions.

If you would like to sign up for this added CedarNet account protection, please follow the instructions to Set Up and Use Two-Factor Authentication.

Expiring CedarNet Passwords, Free Windows 10 Software, Holiday Computer Lab Hours (Students)

October 13th, 2015

Expiring CedarNet Passwords

To continue improving CedarNet security, the expiration of student passwords is being phased in between Sept. 15 – Nov. 30, 2015.

  • TechHelp will send you an email 2 weeks before your password expires.
    Note: You can change your CedarNet password in CedarInfo before you receive the email to avoid disruption in access to your accounts.
  • If you do not change your password by the expiration date, you will have 10 grace logins before your account is locked.
    Warning: grace logins can be used up in a day or less, especially if your phone has access to your accounts.
  • Once changed, your new password will be good for 360 days.
  • You may need to “forget” the CU wireless connection on your laptop or other mobile device and then reconnect using your new password.
  • If you are locked out of your account, please call Information Technology for assistance at 937-766-7905.

FREE Windows 10 Software for your personal computer – Students Only

Information technology is pleased to offer Windows 10 software for your personal computer for free!

  • Open an Internet browser and navigate to
  • Click the button to Download Windows 10 Education.
  • Click the button to Add To Cart.
  • Enter your Cedarville username and password when prompted and click Submit.
  • Follow the additional onscreen instructions.

Computer Lab Hours – Fall Break

  • The open access computer labs in CBTS 111 and ENS 251 will close at 5:00 p.m. on Wednesday, October 14 for fall break.
  • The CBTS 111 computer lab will reopen at 4:00 p.m. on Sunday, October 18.
  • The ENS 251 computer lab will resume normal academic hours on Monday, October 19.
  • The SSC 103 computer lab, Rinnova Internet Cafe, and all CedarPrint stations will be open during holiday building hours as determined by Campus Safety.

Security Updates, New Moodle LogIn Screen, New CU Mobile App (FacStaff)

October 13th, 2015

Security Update

This week several more CU email accounts were compromised through successful phishing emails. We encourage you to join the 350+ users who have already taken steps to protect their CedarNet accounts:

– Set up your four security questions in CedarInfo (view instructions).

– Opt-in for Duo Two-Factor Authentication (TFA) through CedarInfo (view instructions).

  • Duo TFA will now protect your University email and your CedarInfo transactions from unauthorized use.
  • NEW Starting Wed. 10/21, Duo TFA will also secure your Moodle access.
  • You or your department can purchase a Duo token (which clips on your key ring) if you do not want to access Duo from your phone. Tokens cost $20. Please submit an IT request for this option.

NEW Moodle Log In Screen – Wed., Oct. 21

Starting on Wednesday, October 21, clicking the blue [Log in] button to access Moodle will redirect to the login screen you normally see for CedarInfo. If you are already logged in to CedarInfo, clicking the Moodle [LogIn] button will grant you immediate access to Moodle.

NEW CU Mobile App

Have you tried the new CU Mobile App on your smartphone or tablet? The new app is now available for both iOS and Android devices and offers many new options and features. Visit the Apple or Google Play store for the free download.

Google Drive May Be Unavailable (includes Docs, Sheets, Slides)

October 9th, 2015

Please make note of the following immediate issue which may affect you.

Google Drive is Unavailable
Google reports that Google Drive and the document types associated with Drive (Docs, Sheets, Slides) are sporadically unavailable. Information technology has no estimate of when this service will be consistently available again because it is offered by Google.

However, you may check for updates using the following link Click on the orange “dot” for details on each service.

Password Change Notice (FacStaff)

September 25th, 2015

Please make note of the following immediate issue which may affect you.

Password Change Notice

Most faculty and staff will receive a separate email from TechHelp sometime today asking them to change their CedarNet password using the appropriate CedarInfo transaction.

Information technology is sending a TechAlert as confirmation that the email is a legitimate request from Cedarville University Information Technology and to request your prompt cooperation in changing your password.

J Drive Maintenance, Grade Assist Program

September 23rd, 2015

J Drive Maintenance – Thurs. 9/24

The network and infrastructure services team will be performing critical maintenance on the J: network drive tomorrow morning (Thursday) starting at 5:30 a.m. The J: drive will be unavailable for about 60 minutes.

*NEW* Grade Assist Tool for Faculty

Information technology has recently licensed a tool called GradeAssist for easier commenting and grading of student papers submitted as Word documents. The tool adds a custom menu to Microsoft Word that facilitates entering common grading comments (e.g., sentence fragment, missing punctuation, etc.). Many thanks to Dr. Nelson Henning (Social Work) for suggesting this tool and putting IT in touch with the author.

To install the grading tool on a University computer:

  1. Click on the start button > Choose All Programs
  2. Choose CedarNet > Choose Office Suites
  3. Choose Office Add-ins
  4. You will have a choice of several styles (APA, MLA, Turabian, etc.)

Founder’s Hall Network Outage Today at 10:00 a.m.

September 23rd, 2015

If you do not work in Founder’s Hall, you may disregard this notice.

Network Planned Outage – 10am Wed 9/23
Network services and connectivity will be unavailable in Founder’s Hall for 5-10 minutes starting at 10:00 a.m. today in order to address multiple reports of issues with network printing and access to network services.

***Please save all of your work before 10:00 a.m.

If you have any difficulties accessing network drives after the maintenance, please log out of your computer and then log back in again.

CedarNet Password Expiration (Students)

September 15th, 2015

CedarNet Password Expiration for Students

Information Technology is continuing to work on protecting network accounts from malicious attacks. The two-factor authentication system (Duo Security) and password-hint questions are two of our primary efforts in that regard.

We are now ready to implement the third phase of security improvement: expiring passwords that have not changed in a long time. Faculty and staff have been operating with password expiration for over a year and this has helped prevent compromises of network accounts.

The expiration of student passwords will be phased in between now and the end of November 2015.

Information Technology will be sending notes to affected students in groups, starting with students whose passwords have not been changed for several years. Students receiving these notes will be given 3 weeks to change their password in CedarInfo. Once changed, the new password will be good for 360 days (just under a year).

We appreciate everyone’s efforts to improve security. We have had a reduction in the number of compromised accounts and expect that number to drop even further as we implement password expiration.

Planned Printing Outage, Holiday Lab Hours, Getting TechHelp

September 4th, 2015

Please make note of the following immediate issues which may affect you.

Printer Maintenance – Sat. 9/5 from 8-11 p.m.
The network and infrastructure services team has scheduled network printing maintenance (including CedarPrint) for tomorrow (Saturday) starting at 8:00 p.m. Printing to network printers and CedarPrint stations will be unavailable between 8:00 – 11:00 p.m. You will want to print out any CedarPrint documents before 8:00 p.m. on Saturday as the print queue may be erased during maintenance.

Holiday Computer Lab Hours

  • The open-access computer labs in BTS 111 and ENS 251 will close at 5:00 p.m. today (Friday) and remain closed over Labor Day weekend. The labs will reopen at 8:00 a.m. on Tues., September 8.
  • The SSC 103 computer lab and Rinnova computer area will be open according to Steven Student Center holiday building hours.
  • Computers in the Centennial Library will be open according to the Library holiday schedule.

Getting Help from IT
There are several options for getting assistance with technical questions and issues:

  • Technical or equipment problems – submit an online IT Request.
  • Software or technical questions – search the TechHelp pages or email TechHelp.
  • Technical and software training – view online training videos at Atomic Learning.
  • Personal computer or device support – visit the TechStop center between 11:00 a.m. – 4:30 p.m. weekdays (closed on Labor Day).
  • CedarNet updates – follow information technology on twitter @cedarvilleIT.
  • Information Technology website and blog – including archived TechNews and TechAlerts (
  • Help desk – call 937-766-7905 until 11:00 p.m. (including weekends). You may leave a message for after-hours support.

Preparation for Scheduled Power Outage (FacStaff)

August 26th, 2015

Please make note of the following immediate issue which affects you.

Scheduled Power Outage Prep – Faculty and Staff
In preparation for the power outage in the academic buildings on August 27, faculty and staff are advised to shut down their office computers before leaving work on Thursday evening.

Computer Problems – Friday morning
If you have any difficulties logging in to your University computer on Friday morning, or if you have any problems accessing network resources after the power outage, please use a different computer in your area to submit an online IT request or call the IT main office and we will submit the request on your behalf.