Information Technology Blog

Password Change Notice (FacStaff)

September 25th, 2015

Please make note of the following immediate issue which may affect you.

Password Change Notice

Most faculty and staff will receive a separate email from TechHelp sometime today asking them to change their CedarNet password using the appropriate CedarInfo transaction.

Information technology is sending a TechAlert as confirmation that the email is a legitimate request from Cedarville University Information Technology and to request your prompt cooperation in changing your password.

J Drive Maintenance, Grade Assist Program

September 23rd, 2015

J Drive Maintenance – Thurs. 9/24

The network and infrastructure services team will be performing critical maintenance on the J: network drive tomorrow morning (Thursday) starting at 5:30 a.m. The J: drive will be unavailable for about 60 minutes.

*NEW* Grade Assist Tool for Faculty

Information technology has recently licensed a tool called GradeAssist for easier commenting and grading of student papers submitted as Word documents. The tool adds a custom menu to Microsoft Word that facilitates entering common grading comments (e.g., sentence fragment, missing punctuation, etc.). Many thanks to Dr. Nelson Henning (Social Work) for suggesting this tool and putting IT in touch with the author.

To install the grading tool on a University computer:

  1. Click on the start button > Choose All Programs
  2. Choose CedarNet > Choose Office Suites
  3. Choose Office Add-ins
  4. You will have a choice of several styles (APA, MLA, Turabian, etc.)

Founder’s Hall Network Outage Today at 10:00 a.m.

September 23rd, 2015

If you do not work in Founder’s Hall, you may disregard this notice.

Network Planned Outage – 10am Wed 9/23
Network services and connectivity will be unavailable in Founder’s Hall for 5-10 minutes starting at 10:00 a.m. today in order to address multiple reports of issues with network printing and access to network services.

***Please save all of your work before 10:00 a.m.

If you have any difficulties accessing network drives after the maintenance, please log out of your computer and then log back in again.

CedarNet Password Expiration (Students)

September 15th, 2015

CedarNet Password Expiration for Students

Information Technology is continuing to work on protecting network accounts from malicious attacks. The two-factor authentication system (Duo Security) and password-hint questions are two of our primary efforts in that regard.

We are now ready to implement the third phase of security improvement: expiring passwords that have not changed in a long time. Faculty and staff have been operating with password expiration for over a year and this has helped prevent compromises of network accounts.

The expiration of student passwords will be phased in between now and the end of November 2015.

Information Technology will be sending notes to affected students in groups, starting with students whose passwords have not been changed for several years. Students receiving these notes will be given 3 weeks to change their password in CedarInfo. Once changed, the new password will be good for 360 days (just under a year).

We appreciate everyone’s efforts to improve security. We have had a reduction in the number of compromised accounts and expect that number to drop even further as we implement password expiration.

Planned Printing Outage, Holiday Lab Hours, Getting TechHelp

September 4th, 2015

Please make note of the following immediate issues which may affect you.

Printer Maintenance – Sat. 9/5 from 8-11 p.m.
The network and infrastructure services team has scheduled network printing maintenance (including CedarPrint) for tomorrow (Saturday) starting at 8:00 p.m. Printing to network printers and CedarPrint stations will be unavailable between 8:00 – 11:00 p.m. You will want to print out any CedarPrint documents before 8:00 p.m. on Saturday as the print queue may be erased during maintenance.

Holiday Computer Lab Hours

  • The open-access computer labs in BTS 111 and ENS 251 will close at 5:00 p.m. today (Friday) and remain closed over Labor Day weekend. The labs will reopen at 8:00 a.m. on Tues., September 8.
  • The SSC 103 computer lab and Rinnova computer area will be open according to Steven Student Center holiday building hours.
  • Computers in the Centennial Library will be open according to the Library holiday schedule.

Getting Help from IT
There are several options for getting assistance with technical questions and issues:

  • Technical or equipment problems – submit an online IT Request.
  • Software or technical questions – search the TechHelp pages or email TechHelp.
  • Technical and software training – view online training videos at Atomic Learning.
  • Personal computer or device support – visit the TechStop center between 11:00 a.m. – 4:30 p.m. weekdays (closed on Labor Day).
  • CedarNet updates – follow information technology on twitter @cedarvilleIT.
  • Information Technology website and blog – including archived TechNews and TechAlerts (
  • Help desk – call 937-766-7905 until 11:00 p.m. (including weekends). You may leave a message for after-hours support.

Preparation for Scheduled Power Outage (FacStaff)

August 26th, 2015

Please make note of the following immediate issue which affects you.

Scheduled Power Outage Prep – Faculty and Staff
In preparation for the power outage in the academic buildings on August 27, faculty and staff are advised to shut down their office computers before leaving work on Thursday evening.

Computer Problems – Friday morning
If you have any difficulties logging in to your University computer on Friday morning, or if you have any problems accessing network resources after the power outage, please use a different computer in your area to submit an online IT request or call the IT main office and we will submit the request on your behalf.

CedarPrint (Students)

August 26th, 2015

Please make note of the following immediate issues which may affect you.

CedarPrint Errors
The following errors have occurred for some students using CedarPrint:

  • “Wrong paper size” error – when trying to send a document to CedarPrint from a laptop.
  • “Open Rear Door” – when printing a document at a CedarPrint printer.
  • Only receiving the first or last page – when printing jobs at a CedarPrint printer.

Fix for Wrong Paper Size Error
For Windows computers:

  1. Open Microsoft Word, click the PAGE LAYOUT tab > locate the Page Setup group.
  2. Choose the Size option > choose More Paper Sizes.
  3. Click the Paper tab, change Paper size to “Letter” with Width 8.5″ and Height 11″.
  4. Click [Set As Default] > answer “Yes” to change the Normal template.

**Similar settings are available for other Office 2013 products.

If you have a Mac computer with CedarPrint issues, or if this solution does not fix the CedarPrint issue with your Windows computer, please bring your system to TechStop.

Fix for Rear Door Error and Missing Pages
For Windows computers:

  1. Open the Printer Properties for the CedarPrint printer installed on your machine. (Go to Control Panel > Devices & Printers > right-click on the CedarPrint printer > choose “Printer Preferences”.)
  2. Click “Advanced”
  3. At the very bottom, under the heading “Printer Features” set “Output Order” to “Face Down”.
  4. Click [OK] twice to close the windows.

If you have a Mac computer with CedarPrint issues, or if this solution does not fix the CedarPrint issue with your Windows computer, please bring your system to TechStop.

CedarPrint Issues and Fix (Students)

August 20th, 2015

CedarPrint Issues

1. CedarPrint stations can only print 8-1/2 x 11″ letter size prints. We believe attempting to print non-standard paper sizes causes the CedarPrint stations to lock up and produce an error message.

2. As of 11:00 a.m. Thursday 8/20, if you attempt to send a print job to CedarPrint in a non-standard paper size you will receive the following error message on your laptop/University computer “Printing denied, disallowed size.” Before you can successfully send the print job to CedarPrint, you will need to change the paper size of your document to 8-1/2 x 11″ letter.

3. It will take about 24 hours before all of the old print jobs expire from the CedarPrint queue. If you try to print an older print job, you may continue to see an “open rear door” error message. This message appears because CedarPrint thinks you are going to manually feed a different size of paper. If this message appears, please submit an IT request ( or call IT 937-766-7905 to let us know which CedarPrint is displaying the error. A student worker will be out shortly to resolve it.

CedarPrint and Wireless Assistance

1. If you would like to connect your laptop to cu-secure or if you would like to install CedarPrint on your laptop, please stop by the TechStop service center ( for assistance.

FacStaff Prize Winners, Security TechTalk Video, Redwood Upgrade Status (FacStaff)

July 20th, 2015

Security TechTalk and Duo Setup – New Video Posted!

Join the 200+ faculty and staff who have already secured their accounts with Duo Two-Factor Authentication (TFA). If you missed the Security TechTalk hosted by IT in June, you can now view the session as a series of short videos within Atomic Learning.

To view the security videos:

  1. Log in to Atomic Learning using your CedarNet username and password (
  2. Locate the “My Campus Training” tab.
  3. Click the link for “TechTalk: Duo Two-Factor Authentication (TFA). Secure Your CedarNet and Google Accounts.”
  4. Click the title of a video to view it.

Redwood Upgrade Successful

The Redwood server was successfully migrated to new hardware over the weekend. If you experience any issues with systems which rely on data from the Redwood server (e.g., CedarInfo, Colleague, CUCMS, Informer, and the Maintenance Work Order system), please report the problem using an online technology request.

Windows Updates – Thurs. 7/23

The Network and Infrastructure Services team will perform monthly Windows server maintenance between 5:30 – 7:00 a.m. this Thursday, 7/23. You may notice a brief outage with the main web server, as well as intermittent access to the Google mail login page.

Important Future Dates

  • Used Computer Sale (7/30, 7/31) – Used University desktop computers, 22″ monitors, and laptop systems are still available for sale. Either view system specifications or order now for best selection.
  • Virtual Lab (VLab) – VLab maintenance is scheduled for 6:00 – 9:00 a.m. on 7/28. VLab houses select CedarNet software available to student-owned laptops. VLab and its associated software will be unavailable during the scheduled maintenance.
  • Moodle Rosters (7/31) – The rosters for all students enrolled in fall online classes will be uploaded on 7/31.
  • CedarNet Username Change (8/7) – Recently married? Username too long? The CedarInfo transaction to request a change in your username is located under “Individual Transactions.” The deadline for requesting changes this semester is Friday, August 7. The actual changes will be made on the morning of Monday, August 10.

Congratulations Duo Contest Winners!

Congratulations to the following faculty and staff who set up Duo Two-Factor Authentication, and were randomly selected as winners in the recent contest:

  • Sara Smith – Bluetooth speaker
  • Brenna Christensen – Tile
  • Roscoe Smith – Digital picture frame
  • Cindy Weir – Wireless mini keyboard
  • Tim Heaton – Digital luggage scale

An IT staff member will deliver your prize within the next two weeks.

Reminder CedarInfo and Other Redwood Transactions Unavailable Today

July 17th, 2015

Redwood Server Maintenance – TODAY!

A final reminder that the following University systems and services will be unavailable starting at 3:00 p.m. today (Friday, 7/17):

  • CedarInfo (including timecards, financial aid, online registration, parking permit, student accounts)
  • Colleague (all Redwood systems, transactions, screens and reporting. Includes student planning and web advisor)
  • CUCMS (contact management system)
  • Informer
  • Work Order System

The Information Systems and Services team will be migrating the Redwood server to new hardware beginning at 3:00 p.m. today (Friday, 7/17). The migration will take approximately nine to twelve hours and during this time any system or service that derives its data from the Redwood server will not function.