Search

Information Technology Blog

CedarPrint Issues and Fix (Students)

August 20th, 2015

CedarPrint Issues

1. CedarPrint stations can only print 8-1/2 x 11″ letter size prints. We believe attempting to print non-standard paper sizes causes the CedarPrint stations to lock up and produce an error message.

2. As of 11:00 a.m. Thursday 8/20, if you attempt to send a print job to CedarPrint in a non-standard paper size you will receive the following error message on your laptop/University computer “Printing denied, disallowed size.” Before you can successfully send the print job to CedarPrint, you will need to change the paper size of your document to 8-1/2 x 11″ letter.

3. It will take about 24 hours before all of the old print jobs expire from the CedarPrint queue. If you try to print an older print job, you may continue to see an “open rear door” error message. This message appears because CedarPrint thinks you are going to manually feed a different size of paper. If this message appears, please submit an IT request (cedar.to/itr) or call IT 937-766-7905 to let us know which CedarPrint is displaying the error. A student worker will be out shortly to resolve it.

CedarPrint and Wireless Assistance

1. If you would like to connect your laptop to cu-secure or if you would like to install CedarPrint on your laptop, please stop by the TechStop service center (cedar.to/techstop) for assistance.

FacStaff Prize Winners, Security TechTalk Video, Redwood Upgrade Status (FacStaff)

July 20th, 2015

Security TechTalk and Duo Setup – New Video Posted!

Join the 200+ faculty and staff who have already secured their accounts with Duo Two-Factor Authentication (TFA). If you missed the Security TechTalk hosted by IT in June, you can now view the session as a series of short videos within Atomic Learning.

To view the security videos:

  1. Log in to Atomic Learning using your CedarNet username and password (cedarville.edu/atomiclearning).
  2. Locate the “My Campus Training” tab.
  3. Click the link for “TechTalk: Duo Two-Factor Authentication (TFA). Secure Your CedarNet and Google Accounts.”
  4. Click the title of a video to view it.

Redwood Upgrade Successful

The Redwood server was successfully migrated to new hardware over the weekend. If you experience any issues with systems which rely on data from the Redwood server (e.g., CedarInfo, Colleague, CUCMS, Informer, and the Maintenance Work Order system), please report the problem using an online technology request.

Windows Updates – Thurs. 7/23

The Network and Infrastructure Services team will perform monthly Windows server maintenance between 5:30 – 7:00 a.m. this Thursday, 7/23. You may notice a brief outage with the main web server, as well as intermittent access to the Google mail login page.

Important Future Dates

  • Used Computer Sale (7/30, 7/31) – Used University desktop computers, 22″ monitors, and laptop systems are still available for sale. Either view system specifications or order now for best selection.
  • Virtual Lab (VLab) – VLab maintenance is scheduled for 6:00 – 9:00 a.m. on 7/28. VLab houses select CedarNet software available to student-owned laptops. VLab and its associated software will be unavailable during the scheduled maintenance.
  • Moodle Rosters (7/31) – The rosters for all students enrolled in fall online classes will be uploaded on 7/31.
  • CedarNet Username Change (8/7) – Recently married? Username too long? The CedarInfo transaction to request a change in your username is located under “Individual Transactions.” The deadline for requesting changes this semester is Friday, August 7. The actual changes will be made on the morning of Monday, August 10.

Congratulations Duo Contest Winners!

Congratulations to the following faculty and staff who set up Duo Two-Factor Authentication, and were randomly selected as winners in the recent contest:

  • Sara Smith – Bluetooth speaker
  • Brenna Christensen – Tile
  • Roscoe Smith – Digital picture frame
  • Cindy Weir – Wireless mini keyboard
  • Tim Heaton – Digital luggage scale

An IT staff member will deliver your prize within the next two weeks.

Reminder CedarInfo and Other Redwood Transactions Unavailable Today

July 17th, 2015

Redwood Server Maintenance – TODAY!

A final reminder that the following University systems and services will be unavailable starting at 3:00 p.m. today (Friday, 7/17):

  • CedarInfo (including timecards, financial aid, online registration, parking permit, student accounts)
  • Colleague (all Redwood systems, transactions, screens and reporting. Includes student planning and web advisor)
  • CUCMS (contact management system)
  • Informer
  • Work Order System

The Information Systems and Services team will be migrating the Redwood server to new hardware beginning at 3:00 p.m. today (Friday, 7/17). The migration will take approximately nine to twelve hours and during this time any system or service that derives its data from the Redwood server will not function.

Used Computer Sale, Change Your CedarNet Username (Students)

July 14th, 2015

Used University Computer Sale

Used desktop computers (Windows 7), laptops (Windows Vista 32 bit), and 22″ monitors are available for sale. If you do not live in the area, you may designate someone to pick up and pay for your system in the “Comments” area of the order form. Systems cannot be held past the July 2015 pick up dates.

  • View system and monitor availability, specifications, warranty, and pricing at the Used Computer Sale website.
  • Choose a pick up date of July 16, 17, 30, or 31 between 11:00 a.m. and 4:00 p.m.
  • Pre-order a used computer or monitor using the Used Computer Sale online order form.
  • Pay when you pick up your system by cash, check, or credit card.

Change Your CedarNet Username

Getting Married? Username too long?

Three times a year, we offer students the opportunity to request a change in their CedarNet username (login name). The CedarInfo transaction to request a change in your username is located under “Individual Transactions.”

  • The deadline for requesting changes this semester is Friday, August 7. The actual changes will be made on the morning of Monday, August 10.
  • The next open period for requesting a username change will be at the end of fall semester, so if you are anticipating a change in legal name before then, you should consider requesting a change in your username now.
  • Please note that when your CedarNet username is changed, your Cedarville email address will also change. You will want to think about some potential negatives in regards to changing your username, especially if you have used your Cedarville email address to subscribe to Facebook, shopping accounts, etc.
  • Once a username is changed, we will maintain an alias for the old email address for a period of six months. Incoming email sent to the old address and the new address will be delivered. After six months, only the new email address will be valid.

Win Prizes! Redwood Upgrade, Used Computer Sale, Future Dates (FacStaff)

July 14th, 2015

Prizes for Two-Factor Security SetUp – Sign Up before Thurs. 7/16

Learn more about the benefits of Two-Factor Authentication (TFA). Protect your University account from unauthorized use. Easily set up TFA on your Cedarville account today using the Set Up and Use TFA help page. Faculty and staff who protect their University CedarNet account with Two-Factor Authentication before 7/16/15 will be entered in a drawing for one of five cool prizes:

Duo Prizes

  • Digital Picture Frame
  • Bluetooth Speaker
  • Wireless Mini Keyboard
  • Digital luggage scale
  • Tile (for finding lost items)

Redwood Upgrade – Friday 7/17

The Information Systems and Services team will be migrating the Redwood server to new hardware beginning at 3:00 p.m. on Friday, July 17. The migration will take approximately 9-12 hours and during this time any system or service that derives it’s data from the Redwood server will not function. Systems affected include: CedarInfo, Colleague, CUCMS, Informer, and the Maintenance Work Order system.

Used University Computer Sale

Used University desktop computers (Windows 7), laptops (Windows Vista), and 22″ monitors are available for sale.

  • View system and monitor availability, specifications, warranty, and pricing at the Used Computer Sale website.
  • Choose a pick up date of July 16, 17, 30, or 31 between 11:00 a.m. and 4:00 p.m.
  • Pre-order a used computer or monitor using the Used Computer Sale online order form.
  • Pay when you pick up your system by cash, check, or credit card.

Important Future Dates

  • Windows Updates (7/23, 8/20) The Network and Infrastructure Services team will perform monthly Windows server maintenance between 5:30 – 7:00 a.m. as scheduled. You may notice a brief outage with the main web server, as well as intermittent access to the Google mail login page.
  • Moodle Rosters (7/31) The rosters for all students enrolled in fall online classes will be uploaded on 7/31.
  • CedarNet Username Change (8/7) Recently married? Username too long? The CedarInfo transaction to request a change in your username is located under “Individual Transactions.” The deadline for requesting changes this semester is Friday, August 7. The actual changes will be made on the morning of Monday, August 10.

Used Computer Sale Now Open, Moodle 2.9 Upgrade, Future Dates (Students)

July 1st, 2015

Used Computer Sale – Online Ordering is Open!

Used desktop computers (Windows 7), laptops (Windows Vista), and 22″ monitors are available for sale. If you do not live in the area, you may designate someone to pick up and pay for your system in the “Comments” area of the order form. Systems cannot be held past the July 2015 pick up dates.

  • View system and monitor availability, specifications, warranty, and pricing at the Used Computer Sale website.
  • Choose a pick up date of July 16, 17, 30, or 31 between 11:00 a.m. and 4:00 p.m.
  • Pre-order a used computer or monitor using the Used Computer Sale online order form.
  • Pay when you pick up your system by cash, check, or credit card.

Moodle 2.9 Upgrade – Tuesday 7/7

The Moodle learning management system (online courses) will be upgraded to version 2.9 between 6:00 – 9:00 a.m. on Tuesday, July 7.

  • All Moodle resources and content will be inaccessible during this time.
  • A summary of the new Moodle 2.9 features is available from the Moodle Support Pages.

Important Future Dates – Redwood Upgrade, Windows Updates, and Fall Student Moodle Upload

Please make note of the following upcoming dates. More details will become available as the dates get closer.

  • Redwood Upgrade (7/17 starting at 3:00 p.m.) The Redwood server will be migrated to new hardware beginning at 3:00 p.m. on Friday, July 17. This migration will take approximately 9-12 hours and during this time any system or service that derives it’s data from the Redwood server will not function. Student systems affected include: CedarInfo. More information regarding this upgrade will be sent out as we get closer to the date.
  • Windows Updates (7/23, 8/20) Monthly Windows server maintenance is scheduled from 5:30 – 7:00 a.m. on these dates. You may notice a brief outage with the main web server, as well as intermittent access to the Google mail login page.
  • Moodle Rosters (7/31) The rosters for all enrolled pharmacy students were uploaded today (7/1). All other students enrolled in fall online classes will be uploaded on 7/31.

Prizes for TFA Security SetUp, Used Computer Sale Now Open, Moodle 2.9 Upgrade, Future Dates (FacStaff)

July 1st, 2015

Prizes for Two-Factor Security Set Up – before Wednesday 7/16

Faculty and staff who protect their University account with Two-Factor Authentication (TFA) before 7/16/15 will be entered in a drawing for one of five prizes:

  • Digital Picture Frame
  • Bluetooth Speakers
  • Tile (for finding lost items)
  • Wireless Mini Keyboard
  • Digital luggage scale

Learn more about the benefits of Two-Factor Authentication (TFA). Protect your University account from unauthorized use. Set up TFA on your Cedarville account today using the Set Up and Use TFA help page. Coming soon … video training over Two-Factor Authentication (TFA) and other security topics.

Used Computer Sale – Online Ordering is Open!

Used desktop computers (Windows 7), laptops (Windows Vista), and 22″ monitors are available for sale.

  • View system and monitor availability, specifications, warranty, and pricing at the Used Computer Sale website.
  • Choose a pick up date of July 16, 17, 30, or 31 between 11:00 a.m. and 4:00 p.m.
  • Pre-order a used computer or monitor using the Used Computer Sale online order form.
  • Pay when you pick up your system by cash, check, or credit card.

Moodle 2.9 Upgrade – Tuesday 7/7

The Moodle learning management system (online courses) will be upgraded to version 2.9 between 6:00 – 9:00 a.m. on Tuesday, July 7. All Moodle resources and content will be inaccessible during this time.

Important Future Dates – Redwood Upgrade, Windows Updates, and Fall Student Moodle Upload

Please make note of the following upcoming dates. More details will become available as the dates get closer.

  • Redwood Upgrade (7/17 starting at 3:00 p.m.) The Redwood server will be migrated to new hardware beginning at 3:00 p.m. on Friday, July 17. This migration will take approximately 9-12 hours and during this time any system or service that derives it’s data from the Redwood server will not function. Systems affected include: CedarInfo, Colleague, CUCMS, Informer, and the Maintenance Work Order system. More information regarding this upgrade will be sent out as we get closer to the date; however, feel free to contact Scott Howder (937-766-7905) with questions.
  • Windows Updates (7/23, 8/20) Monthly Windows server maintenance is scheduled from 5:30 – 7:00 a.m. on these dates. You may notice a brief outage with the main web server, as well as intermittent access to the Google mail login page.
  • Moodle Rosters (7/31) The rosters for all enrolled pharmacy students were uploaded today (7/1). All other students enrolled in fall online classes will be uploaded on 7/31.

Security TechTalk, Redwood Upgrade, CD/DVD drives, Used Computer Sale, Moodle Upgrades and Uploads (FacStaff)

June 24th, 2015

Security TechTalk Thursday, 6/25 at 11:45 a.m. in SSC 240/241

Two new security methods for your CedarNet and Google accounts will be demonstrated at this session. Bring along your mobile phone or other mobile device if you wish to get set up immediately. Help us to help you protect your University accounts from unauthorized use.

Arrive at SSC 240/241 by 11:45 a.m. to pick up a ticket for a free lunch. Presentation starts at noon. Preregistration is helpful but not required cedarville.edu/techtraining.

Redwood Upgrade – Friday, 7/17 starting at 3:00 p.m.

The Redwood server will be migrated to new hardware beginning at 3:00 p.m. on Friday, July 17. This migration will take approximately 9-12 hours and during this time any system or service that derives it’s data from the Redwood server will not function.

Systems affected include:

  • CedarInfo
  • Colleague
  • CUCMS
  • Informer
  • Maintenance Work Order system

More information regarding this work will be sent out as we get closer to the date; however, feel free to contact Scott Howder if you have any questions.

University Hardware Upgrades – CD/DVD Drive Options

About one fourth of University computers are upgraded each year. This year, the desktop and laptop models do not include an optical drive (for CD and DVDs). Eliminating the optical drive is an industry trend in laptops and saves the University money while providing a lighter-weight, smaller-sized system for faculty and staff.

1. Please submit an IT request if you need software installed on your new University computer from a CD or DVD. The technicians have several external CD/DVD drives on hand and are happy to install the software for you.
2. If you need regular access to an optical drive, please submit an IT request and provide your department general ledger number. IT will order an external CD/DVD drive with a USB connection for your personal/departmental use (cost around $30).

Important Future Dates – Moodle Upgrade, Student Moodle Upload, Used Computer Sale, Windows Updates

Please make note of the following upcoming dates. More details will become available as the dates get closer.

  • Moodle Rosters (7/1, 7/31) The rosters for all enrolled pharmacy students will be uploaded on 7/1. All other students enrolled in fall online classes will be uploaded on 7/31.
  • Moodle Upgrade (7/7 from 6:00 – 9:00 a.m.) The Moodle learning management system (online courses) will be upgraded to version 2.9 during this time. All Moodle resources and content will be inaccessible during this time.
  • Used Computer Sale (7/16, 7/17, 7/30, 7/31) Items available for sale include: 400 used desktop systems with Windows 7 pre-installed and a large supply of 22″ LCD monitors. The availability of laptop systems is not yet determined. Any Apple systems will be sold at a future date (to be decided).
  • Windows Updates (7/23, 8/20) Monthly Windows server maintenance is scheduled from 5:30 – 7:00 a.m. on these dates. You may notice a brief outage with the main web server, as well as intermittent access to the Google mail login page.

Compromised Accounts and Phishing Emails

May 21st, 2015

Information technology is working diligently to increase CedarNet and University email account security.

Compromised Google Accounts
Over the last several months, we have had an increase in the number of attacks trying to gain access to employee and student email accounts. If the attackers are successful, they send out large numbers of phishing email messages from the victim’s account.

If you receive a message that your University email account has been disabled, it may be a result of a compromised account. Please call the Information Technology office 937-766-7905 for immediate assistance.

Duo Two-Factor Security – Strengthen Security, Available Now!
Faculty and staff participation in two-factor authentication is entirely voluntary and will provide strengthened account protection. If you wish to participate, please review the following help pages:
Two-Factor Authentication FAQ
Two-Factor Authentication Set Up and Use

Don’t Take the Bait – Phishing Cautions
Information Technology reminds you not to click on links in emails that are non-specific or seem suspicious (e.g., view this document). It is especially important not to enter personal (password) or financial (account number) information into websites you visit from links embedded in emails. Visit the website directly instead.

Recent phishing emails circulating around campus refer to Walmart, Dropbox. etc. Because University email accounts can and have been compromised, a phishing email may be sent by someone you know. Please be cautious in opening any unexpected email, even if it is from someone familiar to you.

TechTalk: Your Account Security – June 25
Plan to attend a TechTalk lunch next month where we will demonstrate actions you can take to safeguard your accounts. Register for TechTalk (choose Technology Training).

Ignore Outdated Campus Emails

May 11th, 2015

Delayed Delivery of Outdated Campus Emails

Several all-campus emails, containing outdated information (e.g., curfew for JS), were recently delivered to your University email account . You may ignore these obsolete emails.

What Happened?

When the campus experienced delivery issues with group emails back in April of this year, several emails were not delivered. These emails have resurfaced, and were automatically delivered by Google. We apologize for any confusion.