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Information Technology Blog

TechTraining Classes, Emergency Notification, Cloud Printing Options, TechStop Support for New Devices (FacStaff)

January 13th, 2016

Technology Training Classes

The spring schedule of technology training classes is now posted. Topics include a full schedule of Excel classes as well as training in other Microsoft software and Google Apps. In addition, we have tentatively scheduled a sneak preview of the new Windows 10 operating system and Office 2016 software – both are tentatively scheduled to be launched on campus during the summer of 2016.

For specific class dates, times, topics, and locations please register on the Cedarville IT training website (choose Technology Training).

Sign Up for Emergency Notifications

Winter weather has arrived. Make sure you have signed up for emergency notification alerts in CedarInfo! You can opt to receive a text, phone call and/or email notification for weather delays and other emergency situations.

Cloud Printing to Ricoh Campus Copiers

During November, Information Technology collaborated with Print Services to offer a new printing service on campus, similar to the CedarPrint system, but designed to add convenience and security to the printing process for faculty and staff. The result is the Ricoh Campus Copiers printer.

After the Ricoh Campus Copiers printer is installed on your computer, you can send print jobs to it. The system will hold the print job in a print queue until you release the print job. You can visit any of the Ricoh campus copiers on campus, log in using your 7-digit University ID number, and release your print job for printing at your convenience.

CedarPrint for Mobile Devices

Information technology is pleased to announce CedarPrint for Mobile Devices. Read the set up Google cloud print for mobile devices help page for installation instructions. Once Google cloud print is installed on your device, read the device-specific cloud print usage instructions.

TechStop Support

If you brought a new device to campus with you after break, remember that TechStop is available to help you get connected to wireless. Visit the TechStop webpage for more information about offered services, hours, and location.

CedarPrint for Mobile Devices, Emergency Notification, TechStop Support (Students)

January 12th, 2016

CedarPrint for Mobile Devices

Information technology is pleased to announce CedarPrint for Mobile Devices. Read the set up Google cloud print for mobile devices help page for installation instructions. Once Google cloud print is installed on your device, read the device-specific cloud print usage instructions.

Sign Up for Emergency Notifications

Winter weather has arrived. Make sure you have signed up for emergency notification alerts. You can receive a text, phone call and/or email notification for weather delays and other emergency situations.

TechStop Support

If you brought a new device to campus with you after break, remember that TechStop is available to help you get connected to wireless. Visit the TechStop webpage for more information about offered services, hours, and location.

CedarPrint for Mobile Devices, Request CedarNet Username Change (Students)

December 3rd, 2015

CedarPrint for Mobile Devices

Information technology is pleased to announce that CedarPrint printing is now available for mobile devices (phones and tablets) using Google CloudPrint. The following TechHelp pages will get you started with setup and use of this new service.

Please visit TechStop if you need assistance with your personal laptop or mobile devices. TechStop is open on weekdays during the academic year from 11:00 a.m. until 4:30 p.m. and is located on the north side of the Tyler Digital Communication Center.

iMac Used Computer Sale Drawing

Information technology has a limited number of used iMacs for sale that were originally from classrooms, labs and facstaff offices. The sale will be conducted via a drawing on December 8 at noon. Please use the following Google form to participate in the drawing. Additional details are contained within the Google form. Questions may be directed to the Technical Services team.

  • 27″ iMac – Quantity 18 ($800 plus tax). Purchased in 2011.
  • 21″ iMac – Quantity 3 ($650 plus tax). Purchased in 2011.
  • Older 27″ iMac – Quantity 1 ($600 plus tax). Purchased in 2010.

Request CedarNet Username Change

Three times a year, we offer students the opportunity to request a change in their CedarNet username (login name) Reasons for requesting a change would include wanting a shorter login name or to reflect a change in your last name (via marriage or some other legal action). The CedarInfo transaction for requesting a change in your username is located under “Individual Transactions.”

The deadline for requesting changes this semester is December 11. The actual changes will be made on the morning of December 15. The next open period for requesting a change will be at the end of the spring semester, so if you are anticipating a change in legal name before then, you should consider requesting a change in your username now.

You will want to think about some potential negatives in regards to changing your username, especially if you have used your Cedarville email address to subscribe to Facebook, shopping accounts, etc. Changing your username also changes your Cedarville email address.

Once a username is changed, we will maintain an alias for the old email address for a period of six months. incoming email sent to the old address and the new address will be delivered. After six months, only the new email address will be valid.

iMac Used Computer Sale, Google Print from Mobile Devices, Ricoh Help Page, CedarNet Username Change (FacStaff)

December 3rd, 2015

iMac Used Computer Sale Drawing – Facstaff Only

Information technology has a limited number of used iMacs for sale that were originally from classrooms, labs and facstaff offices. The sale will be conducted via a drawing on December 8 at noon. Please use the following Google form to participate in the drawing. Additional details are contained within the Google form. Questions may be directed to the Technical Services team.

  • 27″ iMac – Quantity 18 ($960.75). Purchased in 2011.
  • 21″ iMac – Quantity 3 ($800.63). Purchased in 2011.
  • Older 27″ iMac – Quantity 1 ($747.25). Purchased in 2010.

Google Print for Mobile Devices

We are pleased to announce that CedarPrint printing is now available for mobile devices (phones and tablets) using Google CloudPrint. The following TechHelp pages will get you started with setup and use of this new service.

Ricoh Copier Install and Use

Information technology recently worked with Print Services to implement some software upgrades to the Ricoh copier resulting in changes to facstaff procedures. The following TechHelp pages walk you through the installation and use of the Ricoh campus copier.

Request CedarNet Username Change

Three times a year, we offer faculty and staff the opportunity to request a change in their CedarNet username. Reasons for requesting a change would include wanting a shorter username or to reflect a change in your last name via marriage or some other legal action. The CedarInfo transaction for requesting a change in your username is located under “Individual Transactions.”

Change Your CedarNet Username

The deadline for requesting changes this semester is December 11. The actual changes will be made on the morning of December 15.

CedarInfo, Student and FacStaff Homepages, CedarPrint Services, etc. have been restored

October 23rd, 2015

Network Services Have Been Restored

CedarInfo, Network Printing (including CedarPrint), Student Portal, Student and FacStaff homepages are available again. Please submit an online IT request if you notice any new issues.

CedarInfo, Student and FacStaff Homepages, Network Printing and Student Portal Unavailable

October 22nd, 2015

Temporarily Unavailable Network Services
The following network services are currently unavailable because of an unplanned server outage: CedarInfo, Network Printing (including CedarPrint), Student Portal, Student and FacStaff homepages.

The network and infrastructure services team is aware of the problem and working on a resolution. We apologize for any inconvenience and will send an update when services have been restored. Moodle and University email are unaffected by this outage.

Tomorrow NEW Moodle LogIn Screen and Duo Two-Factor Authentication

October 20th, 2015

NEW Moodle Login Screen – Wed. 10/21
Starting tomorrow, clicking the blue Moodle [Log in] button will redirect you to the CedarInfo login screen. Log in with your CedarNet username and password as normal.

If you are already logged in to CedarInfo, clicking the Moodle [LogIn] button will grant you immediate access to Moodle.

Duo Two-Factor Authentication and Moodle – Wed. 10/21
Participants in Duo Two-Factor Authentication (TFA) account protection will notice Duo TFA is enabled for Moodle logins starting tomorrow. Duo TFA security is already available for University email and CedarInfo transactions.

If you would like to sign up for this added CedarNet account protection, please follow the instructions to Set Up and Use Two-Factor Authentication.

Expiring CedarNet Passwords, Free Windows 10 Software, Holiday Computer Lab Hours (Students)

October 13th, 2015

Expiring CedarNet Passwords

To continue improving CedarNet security, the expiration of student passwords is being phased in between Sept. 15 – Nov. 30, 2015.

  • TechHelp will send you an email 2 weeks before your password expires.
    Note: You can change your CedarNet password in CedarInfo before you receive the email to avoid disruption in access to your accounts.
  • If you do not change your password by the expiration date, you will have 10 grace logins before your account is locked.
    Warning: grace logins can be used up in a day or less, especially if your phone has access to your accounts.
  • Once changed, your new password will be good for 360 days.
  • You may need to “forget” the CU wireless connection on your laptop or other mobile device and then reconnect using your new password.
  • If you are locked out of your account, please call Information Technology for assistance at 937-766-7905.

FREE Windows 10 Software for your personal computer – Students Only

Information technology is pleased to offer Windows 10 software for your personal computer for free!

  • Open an Internet browser and navigate to cedarvilleu.onthehub.com
  • Click the button to Download Windows 10 Education.
  • Click the button to Add To Cart.
  • Enter your Cedarville username and password when prompted and click Submit.
  • Follow the additional onscreen instructions.

Computer Lab Hours – Fall Break

  • The open access computer labs in CBTS 111 and ENS 251 will close at 5:00 p.m. on Wednesday, October 14 for fall break.
  • The CBTS 111 computer lab will reopen at 4:00 p.m. on Sunday, October 18.
  • The ENS 251 computer lab will resume normal academic hours on Monday, October 19.
  • The SSC 103 computer lab, Rinnova Internet Cafe, and all CedarPrint stations will be open during holiday building hours as determined by Campus Safety.

Security Updates, New Moodle LogIn Screen, New CU Mobile App (FacStaff)

October 13th, 2015

Security Update

This week several more CU email accounts were compromised through successful phishing emails. We encourage you to join the 350+ users who have already taken steps to protect their CedarNet accounts:

– Set up your four security questions in CedarInfo (view instructions).

– Opt-in for Duo Two-Factor Authentication (TFA) through CedarInfo (view instructions).

  • Duo TFA will now protect your University email and your CedarInfo transactions from unauthorized use.
  • NEW Starting Wed. 10/21, Duo TFA will also secure your Moodle access.
  • You or your department can purchase a Duo token (which clips on your key ring) if you do not want to access Duo from your phone. Tokens cost $20. Please submit an IT request for this option.

NEW Moodle Log In Screen – Wed., Oct. 21

Starting on Wednesday, October 21, clicking the blue [Log in] button to access Moodle will redirect to the login screen you normally see for CedarInfo. If you are already logged in to CedarInfo, clicking the Moodle [LogIn] button will grant you immediate access to Moodle.

NEW CU Mobile App

Have you tried the new CU Mobile App on your smartphone or tablet? The new app is now available for both iOS and Android devices and offers many new options and features. Visit the Apple or Google Play store for the free download.

Google Drive May Be Unavailable (includes Docs, Sheets, Slides)

October 9th, 2015

Please make note of the following immediate issue which may affect you.

Google Drive is Unavailable
Google reports that Google Drive and the document types associated with Drive (Docs, Sheets, Slides) are sporadically unavailable. Information technology has no estimate of when this service will be consistently available again because it is offered by Google.

However, you may check for updates using the following link http://appstatus.google.com. Click on the orange “dot” for details on each service.