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Information Technology Blog

Google Email Hint, Portfolio Upgrade and Windows Updates

January 21st, 2015

Missing or Bad Email Addresses in Google?

Have you ever tried to send an email to someone on campus only to have multiple email addresses show up for them (which one do you choose?)

Or even worse, the email is returned to you or the recipient says they never received your email? Visit the TechHelp pages to learn why this happens and how to quickly fix the issue.

CedarNet Maintenance – Thursday 1/22

Monthly Windows server maintenance is scheduled from 5:30-7:00 a.m. this Thursday. You may notice a brief outage with the main web server, as well as intermittent access to the Google mail login page.

The Network and Infrastructure Services team will also be performing a portfolio upgrade between 1:00-3:00 p.m. this Thursday. During this time, the University photo archives may be periodically offline.

Update on CedarInfo, WebAdvisor, Redwood Maintenance

January 21st, 2015

Scheduled Redwood Maintenance

The Redwood server was successfully updated on Wednesday 1/21. The Network and Infrastructure Services team began the upgrade at 6:00 a.m. and all affected technology services were back up and running ahead of schedule at 6:40 a.m.

CedarInfo, WebAdvisor, Redwood Maintenance – Wed. 1/21 at 6:00 a.m.

January 20th, 2015

Scheduled Maintenance – Wed. 1/21 from 6:00-7:30 a.m.
The Redwood server will be taken down for scheduled maintenance tomorrow morning at 6:00 a.m.

Affected Technology Services
The following technology services will be unavailable during the maintenance period:
- CedarInfo (including the time card transaction)
- Colleague
- CUCMS
- Informer
- WebAdvisor
- Any other system that accesses Redwood to retrieve real-time data.

We expect that these services will be available again by 7:30 a.m. as long as everything goes according to plan. If you experience any difficulties after the maintenance is completed, please submit an online IT request. If you have other technology questions, please give the information technology office a call 937-766-7905.

CedarPrint Restarted. Resend Your Print Job (Students)

January 19th, 2015

CedarPrint Restarted
The print server that retains CedarPrint print jobs had to be restarted by Information Technology late this afternoon. As a result all print jobs in the CedarPrint queue were deleted. We apologize for any inconvenience.

What Should I Do Now?
If you have not already printed out your document, you will need to resend your print job to CedarPrint, however; your print quota will only be reduced when the print job is actually printed.

Questions?
If you have additional questions about CedarPrint or your print quota, please visit the associated TechHelp page (linked within this post) or contact Information Technology.

Connect New Mobile Devices, Emergency Notification Signup (Students)

January 15th, 2015

New Phone or Laptop?

Did you bring a new phone, laptop or other device to campus which needs to connect to the network? Visit the TechHelp pages for connection instructions and other helpful resources. If you need additional help, visit TechStop between 11:00 a.m. and 4:30 p.m. weekdays. TechStop is located via an external door on the north side of the Tyler Digital Communication Center .

Emergency Notifications

Winter weather has arrived and with it the possibility of weather delays/closings. Be informed about these and other possible emergency situations by subscribing to Cedarville University text/phone alerts. Visit CedarInfo and look for the Individual (General) Transactions heading. Choose “Signup for emergency notification” and follow the instructions.

Filebound Updates, MS Outlook Sync, Connect New Mobile Device, Emergency Notification (FacStaff)

January 15th, 2015

Filebound Update – Monday 1/19

Just a reminder to all faculty and staff that Filebound (the University’s document imaging program) will be updated next Monday. We estimate that Filebound will be unavailable from 6:00 a.m. to approximately 9:00 a.m on January 19.
Frequent users of Filebound were notified of this update two weeks ago and will receive additional email updates from the Information Systems and Services team as needed. If you experience any difficulties with Filebound after the upgrade, please submit an IT request.

New Phone or Laptop?

Did you bring a new phone, laptop or other device to campus which needs to connect to the network? Visit the TechHelp pages for connection instructions and other helpful resources. If you need additional help, visit TechStop between 11:00 a.m. and 4:30 p.m. weekdays. TechStop is located via an external door on the north side of the Tyler Digital Communication Center.

Emergency Notifications

Winter weather has arrived and with it the possibility of weather delays/closings. Be informed about these and other possible emergency situations by subscribing to Cedarville University text/phone alerts. Log in to CedarInfo and look for the Individual (General) Transactions heading. Choose “Signup for emergency notification” and follow the instructions.

Microsoft Outlook Users

If you do not use Microsoft Outlook to view University email on your office computer, you can skip this section. A new version of Google Sync (the program that synchronizes your Google mail with Microsoft Outlook) is available and should update on your office computer automatically. If you notice that new mail stops arriving in your MS Outlook inbox, you can update the Google sync program as follows: Click the Start button in the lower left corner of your computer screen > Choose All Programs > Choose _CedarNet > Click Communications > Choose Google Sync of Outlook Update. Problems with MS Outlook can be reported through an IT request.

Wireless Connectivity Issues

October 22nd, 2014

Wireless Connectivity Issues

There have been disruptions in wireless connections in the Health Science Center as well as the townhouses this morning. Other areas on campus have been affected as well.

The interruption in service is a result of a hardware failure.

Information technology has ordered the necessary new parts which are expected to arrive this afternoon. Wireless repairs will begin as soon as the parts arrive.

Moodle, Cyber Security Month, Tech Help Resources (FacStaff)

October 14th, 2014

Spring Moodle Sections – 10/15/14

Spring 2015 Moodle class sections will be created Wednesday morning, October 15. All faculty and Center for Teaching and Learning staff will have access to the spring Moodle courses starting in the afternoon.

National Cyber Security Month – October

  • Information technology is sponsoring chapel slides during the month of October with hints and guidance on staying cyber-safe.
  • There are still a few spaces left in the Cyber Safety for Work and Home facstaff training class being offered on 10/31. Preregistration is required.
  • If you would like more information about online security, please visit the National Cyber Security website.

Technical Help Resources

Information technology is committed to providing timely technical support through multiple channels. We want to encourage you to contact IT if you need assistance using any of the following methods:

Online IT Request www.cedarville.edu/itr Report University hardware problems. Request programming changes, reports, and network account permissions.
TechHelp Pages www.cedarville.edu/techhelp Self-service answers. Search 400+ help pages covering software, technology and mobile device topics.
TechHelp Email TechHelp@cedarville.edu Receive an answer to your technology question within 24 hours.
TechStop Center www.cedarville.edu/techstop Walk-in support and wireless setup for personal hardware and mobile devices.
Computer Labs www.cedarville.edu/computerlab Walk up and ask an IT student worker during evening and weekend lab hours.
Twitter @cedarvilleIT Follow IT on twitter for breaking news and alerts
TechNews and TechAlert Emails  Receive occasional email updates on upcoming campus technology changes and planned outages.
IT Help Desk (phone support) 937-766-7905 Call IT for password resets and other IT questions and requests. Phone answered 8 a.m. – 10 p.m. during the academic year. After hours, leave message for widespread outages and/or time-sensitive issues.

Atomic Learning - Quick and Easy Access to Tech Training Videos

Through a partnership with Atomic Learning you have access to over 50,000 short video tutorials (1-3 minutes each) covering over 205 different software and other technology applications. These videos are available 24/7 for your convenience. If you have a few minutes during fall break…

  • Go to Cedarville’s Atomic Learning website
  • Log in with your CedarNet username and password
  • Search for a topic (e.g., Google Drive, iPad, Photoshop, Excel, etc.)
  • Watch a video. Learn something new.

Are you an iPad user? Download the Atomic Learning app for easy access to technology videos.

Tech Help Resources (Students)

October 14th, 2014

Technical Help Resources

Information technology is committed to providing timely technical support through multiple channels. We want to encourage you to contact IT if you need assistance using any of the following methods:

Online IT Request www.cedarville.edu/itr Report University hardware problems. Request programming changes, reports, and network account permissions.
TechHelp Pages www.cedarville.edu/techhelp Self-service answers. Search 400+ help pages covering software, technology and mobile device topics.
TechHelp Email TechHelp@cedarville.edu Receive an answer to your technology question within 24 hours.
TechStop Center www.cedarville.edu/techstop Walk-in support and wireless setup for personal hardware and mobile devices.
Computer Labs www.cedarville.edu/computerlab Walk up and ask an IT student worker during evening and weekend lab hours.
Twitter @cedarvilleIT Follow IT on twitter for breaking news and alerts
TechNews and TechAlert Emails  Receive occasional email updates on upcoming campus technology changes and planned outages.
IT Help Desk (phone support) 937-766-7905 Call IT for password resets and other IT questions and requests. Phone answered 8 a.m. -10 p.m. during the academic year. After hours, leave message for widespread outages and/or time-sensitive issues.


Atomic Learning – Quick and Easy Access to Tech Training Videos

Through a partnership with Atomic Learning you have access to over 50,000 short video tutorials (1-3 minutes each) covering over 205 different software and other technology applications. Do you have a few extra minutes during fall break?

  • Go to Cedarville’s Atomic Learning website (cedarville.edu/atomiclearning)
  • Log in with your CedarNet username and password
  • Search for a topic (e.g., Google Drive, iPad, Photoshop, Excel, etc.)
  • Watch a video. Learn something new.

Are you an iPad user? Look for the Atomic Learning app for easy access to technology videos.

CU Website, Computer Inventory, Office 2013 Offer (FacStaff)

October 10th, 2014

Computer Inventory - Fall Break

Over the next several weeks, IT student technicians will be visiting faculty and staff offices to take a physical inventory of all University technology. The visit should only take a few minutes. We apologize in advance for any interruptions and appreciate your cooperation in allowing the IT student employees to record the inventory control number of all University hardware.

CU Website Update - Fix for Blank Spaces

The Web Development Services department recently launched a new design for the CU website. Some users have reported significant “blank spaces” in the CU website when using the Internet Explorer web browser. Information technology recommends that you delete your browser history and temporary Internet files to resolve this issue.

Microsoft Home Use Program - FacStaff Only

The newest version of Microsoft Office (Excel, PowerPoint, Word, etc.) is available at a significant discount for Cedarville University faculty and staff. This software offer is for your home and/or personal computer. Please view the Microsoft Home Use Program tech help page for details.