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Information Technology Blog

Moodle, Cyber Security Month, Tech Help Resources (FacStaff)

October 14th, 2014

Spring Moodle Sections – 10/15/14

Spring 2015 Moodle class sections will be created Wednesday morning, October 15. All faculty and Center for Teaching and Learning staff will have access to the spring Moodle courses starting in the afternoon.

National Cyber Security Month – October

  • Information technology is sponsoring chapel slides during the month of October with hints and guidance on staying cyber-safe.
  • There are still a few spaces left in the Cyber Safety for Work and Home facstaff training class being offered on 10/31. Preregistration is required.
  • If you would like more information about online security, please visit the National Cyber Security website.

Technical Help Resources

Information technology is committed to providing timely technical support through multiple channels. We want to encourage you to contact IT if you need assistance using any of the following methods:

Online IT Request www.cedarville.edu/itr Report University hardware problems. Request programming changes, reports, and network account permissions.
TechHelp Pages www.cedarville.edu/techhelp Self-service answers. Search 400+ help pages covering software, technology and mobile device topics.
TechHelp Email TechHelp@cedarville.edu Receive an answer to your technology question within 24 hours.
TechStop Center www.cedarville.edu/techstop Walk-in support and wireless setup for personal hardware and mobile devices.
Computer Labs www.cedarville.edu/computerlab Walk up and ask an IT student worker during evening and weekend lab hours.
Twitter @cedarvilleIT Follow IT on twitter for breaking news and alerts
TechNews and TechAlert Emails  Receive occasional email updates on upcoming campus technology changes and planned outages.
IT Help Desk (phone support) 937-766-7905 Call IT for password resets and other IT questions and requests. Phone answered 8 a.m. – 10 p.m. during the academic year. After hours, leave message for widespread outages and/or time-sensitive issues.

Atomic Learning - Quick and Easy Access to Tech Training Videos

Through a partnership with Atomic Learning you have access to over 50,000 short video tutorials (1-3 minutes each) covering over 205 different software and other technology applications. These videos are available 24/7 for your convenience. If you have a few minutes during fall break…

  • Go to Cedarville’s Atomic Learning website
  • Log in with your CedarNet username and password
  • Search for a topic (e.g., Google Drive, iPad, Photoshop, Excel, etc.)
  • Watch a video. Learn something new.

Are you an iPad user? Download the Atomic Learning app for easy access to technology videos.

Tech Help Resources (Students)

October 14th, 2014

Technical Help Resources

Information technology is committed to providing timely technical support through multiple channels. We want to encourage you to contact IT if you need assistance using any of the following methods:

Online IT Request www.cedarville.edu/itr Report University hardware problems. Request programming changes, reports, and network account permissions.
TechHelp Pages www.cedarville.edu/techhelp Self-service answers. Search 400+ help pages covering software, technology and mobile device topics.
TechHelp Email TechHelp@cedarville.edu Receive an answer to your technology question within 24 hours.
TechStop Center www.cedarville.edu/techstop Walk-in support and wireless setup for personal hardware and mobile devices.
Computer Labs www.cedarville.edu/computerlab Walk up and ask an IT student worker during evening and weekend lab hours.
Twitter @cedarvilleIT Follow IT on twitter for breaking news and alerts
TechNews and TechAlert Emails  Receive occasional email updates on upcoming campus technology changes and planned outages.
IT Help Desk (phone support) 937-766-7905 Call IT for password resets and other IT questions and requests. Phone answered 8 a.m. -10 p.m. during the academic year. After hours, leave message for widespread outages and/or time-sensitive issues.


Atomic Learning – Quick and Easy Access to Tech Training Videos

Through a partnership with Atomic Learning you have access to over 50,000 short video tutorials (1-3 minutes each) covering over 205 different software and other technology applications. Do you have a few extra minutes during fall break?

  • Go to Cedarville’s Atomic Learning website (cedarville.edu/atomiclearning)
  • Log in with your CedarNet username and password
  • Search for a topic (e.g., Google Drive, iPad, Photoshop, Excel, etc.)
  • Watch a video. Learn something new.

Are you an iPad user? Look for the Atomic Learning app for easy access to technology videos.

CU Website, Computer Inventory, Office 2013 Offer (FacStaff)

October 10th, 2014

Computer Inventory - Fall Break

Over the next several weeks, IT student technicians will be visiting faculty and staff offices to take a physical inventory of all University technology. The visit should only take a few minutes. We apologize in advance for any interruptions and appreciate your cooperation in allowing the IT student employees to record the inventory control number of all University hardware.

CU Website Update - Fix for Blank Spaces

The Web Development Services department recently launched a new design for the CU website. Some users have reported significant “blank spaces” in the CU website when using the Internet Explorer web browser. Information technology recommends that you delete your browser history and temporary Internet files to resolve this issue.

Microsoft Home Use Program - FacStaff Only

The newest version of Microsoft Office (Excel, PowerPoint, Word, etc.) is available at a significant discount for Cedarville University faculty and staff. This software offer is for your home and/or personal computer. Please view the Microsoft Home Use Program tech help page for details.

Solid Works, Cyber Safety, Fall Computer Lab Hours (Students)

October 10th, 2014

October is National Cyber Security Month

Information technology will be sponsoring chapel slides during the month of October with hints and guidance on cyber security. If you would like more information, please visit the National Cyber Security website.

Solid Works Maintenance – 10/16

The Solid Works software program will be unavailable for one hour at some time between 9 a.m. and noon on Thursday 10/16. The maintenance affects Solid Works users on the Virtual Lab (VLab) as well.

Computer Lab Hours – Fall break

The open-access computer labs (CBTS 111 and ENS 251) will close at 5 p.m. on Wednesday, 10/15 for Fall break. Campus Safety determines the availability of the SSC 103 computer lab according to holiday building hours. The CBTS 111 computer lab will reopen on Sunday, 10/19 at 4 p.m. All other computer labs resume normal academic hours on Monday, 10/20.

H Drive Files Inaccessible for Peach Students, Email Kiosks Working Again

September 22nd, 2014

H: Drive Inaccessible for Students on Peach Server 

Students who are on the Peach network server have reported that they are unable to access files on their H: drive. Information technology is actively working on this issue. In the meantime, Peach students are still able to access University email and the Internet, log in to University computers and CedarNet resources.

How Do I Know If I Am On The Peach Server?

The Identify Your Network Server help page will walk through the brief steps to determine which network server is associated with your CedarNet account.

Email Kiosks Are Now Operational

On September 12, IT announced that the email kiosks were unavailable until the automatic log out issue could be reinforced. The Technician Team has resolved the log out issue, and so the “Do Not Use” signage has been removed and students are now free to use the email kiosks located around campus.

iOS 8 Update for iPhones and iPads

September 16th, 2014

Apple plans to release a software update (iOS 8) for iPhone, iPad and other iOS devices starting tomorrow afternoon, Wednesday, September 17.

Remember Last Year?

When iOS 7 was released last year, Internet disruptions occurred across Ohio college campuses, and nationwide. Information technology hopes to avoid that disruption and speed up your download experience by offering a new way of updating your iOS device to iOS 8.

Connect, Download and Update

Starting Wednesday afternoon, you will see a new (temporary) Cedarville wireless network named iOS-Update. When you are prompted to update your iPhone or iPad to iOS 8, perform the following steps:

1. View Available Wireless Networks on your device.
2. Connect to the iOS-Update wireless network.
3. Download and then Install the iOS 8 update from the Settings of your device.
4. Disconnect from the iOS-Update network.
5. Reconnect to cu-secure wireless.

Information Technology anticipates that the iOS-Update wireless network will be available for one week or less depending on network traffic.

If you need additional assistance with your iOS device, please visit the TechStop center between 11:00 a.m. – 4:30 p.m. weekdays (located through an external door on the north side of the Tyler Digital Communication Center).

Campus Email Kiosks Unavailable (Students)

September 12th, 2014

We apologize for any inconvenience, but the University email kiosks (echeck stations) located around campus will be unavailable this weekend.

Access to University Email

You can still access your University Google email from a University computer in a computer lab or from your personal computer or device. Just open a web browser and type cedar.to/google.

What Happened?

Recent software updates have left the email kiosks unable to automatically log out after each user. To maintain the privacy and security of individual email accounts, the email kiosks have been shut down over the weekend until the issue can be resolved.

FacStaff: Tech Training Classes, Atomic Learning, Laser Toner Service

September 10th, 2014

Tech Training Classes

Registration is now open for facstaff technology training classes (choose the Technology Training option). Hands-on computer classes are offered for all levels of experience: beginner to advanced.

Topics include Google Apps, Excel, PowerPoint, Word, and more. Classes are held during the chapel hour in the lower level of the Centennial Library – room 032. Preregistration is required because of space limitations. Visit the training registration website to view class specifics or to register.

Atomic Learning Online Video Training

No need to wait for a scheduled tech training class. Simply log in to Atomic Learning today –using your CedarNet username and password– and view one of over 50,000 videos (1-3 minutes in length) covering 205+ different software programs (Photoshop, InDesign, Google Apps, Office 2013, etc.) as well as soft skills like listening, presenting, customer service, etc.

If Atomic Learning is new to you, please refer to this guide for Getting Started with Atomic Learning.

Did you know that you can recommend or assign video training to your staff or students? You can also include links to Atomic Learning training videos directly in Moodle using EasyLinks. Faculty and staff can also upload custom training modules directly to Atomic Learning. Contact IT for more details.

Laser Toner Request

Information technology is pleased to provide toner service for your department. Please submit an IT request when your laser printer toner is out. You will need to provide the following information in your request:

  • your printer make and model number (e.g., Dell 3130, HP 400)
  • toner color (black, cyan, magenta, yellow)
  • your department general ledger number

A student technician will deliver, install and test your toner cartridge within 1-2 days. Defective toner cartridges must be reported to IT within 30 days of delivery in order to receive a replacement at no charge.

Students: Extended Lab Hours, Color CedarPrint, Getting Tech Help

September 10th, 2014

Extended Computer Lab Hours

The computer lab in Engineering and Science (ENS) – room 251 is now open until 11pm Mon-Thurs to better serve you. The lab opens at 8am each weekday. Closed weekends.

The Center for Biblical and Theological Studies (CBTS) – room 111 computer lab is open 8am-11pm Mon-Thurs, 10am-11pm Sat and 4pm-11pm Sun.

Both computer labs close at 5pm on Fridays. Use the computer labs to access more than 70 University-licensed software programs.

COLOR CedarPrint

There are thirteen CedarPrint stations located in academic buildings around campus and the Stephen’s Student Center.

The Dixon Ministry Center (DMC) now houses two CedarPrint stations. Visit the newest station in the DMC lobby near Global Outreach.

Try out the new color CedarPrint station located in the CBTS 111 computer lab. Color prints use .40 of your print quota per print.

How to Get TechHelp

Search the 400+ TechHelp pages for step-by-step instructions covering common tech questions

Visit TechStop service center for help with laptops and mobile devices (Hours 11am-4:30pm Mon-Fri)

Email TechHelp with non-urgent questions (response within 24 hours).

Submit an IT Request for issues with University computers, print quota refunds, CedarNet account, etc.

Call Information Technology 937-766-7905 8am-11pm with urgent requests or password resets.

Follow Information Technology on Twitter @cedarvilleIT for network updates and announcements

Learn about new software (Photoshop, InDesign, and more) with Atomic Learning video tutorials.

Read TechNews and TechAlert emails from Information Technology.

S and T Drive Maintenance Tuesday morning 8/26

August 25th, 2014

Sequoia Network Drive Maintenance

Information technology will restart the Sequoia server, which contains the S:\ and T:\ network drives, early Tuesday morning 8-26.

Files on the S and T drives will be unavailable to students, faculty and staff during the restart. IT anticipates that files on the S:\ and T:\ drives will be available again by 7:30 a.m. on Tuesday.

The S:\ drive contains class files, uploaded by faculty, for student use. Students may read and print files contained on the S drive.

The T:\ drive contains files for student project teams (as pre-arranged by faculty members).
Get Help

If you have any difficulties accessing files on the S or T drive after the server restart, please submit an online information technology request.