Information Technology Blog

Campus Email Kiosks Unavailable (Students)

September 12th, 2014

We apologize for any inconvenience, but the University email kiosks (echeck stations) located around campus will be unavailable this weekend.

Access to University Email

You can still access your University Google email from a University computer in a computer lab or from your personal computer or device. Just open a web browser and type cedar.to/google.

What Happened?

Recent software updates have left the email kiosks unable to automatically log out after each user. To maintain the privacy and security of individual email accounts, the email kiosks have been shut down over the weekend until the issue can be resolved.

FacStaff: Tech Training Classes, Atomic Learning, Laser Toner Service

September 10th, 2014

Tech Training Classes

Registration is now open for facstaff technology training classes (choose the Technology Training option). Hands-on computer classes are offered for all levels of experience: beginner to advanced.

Topics include Google Apps, Excel, PowerPoint, Word, and more. Classes are held during the chapel hour in the lower level of the Centennial Library – room 032. Preregistration is required because of space limitations. Visit the training registration website to view class specifics or to register.

Atomic Learning Online Video Training

No need to wait for a scheduled tech training class. Simply log in to Atomic Learning today –using your CedarNet username and password– and view one of over 50,000 videos (1-3 minutes in length) covering 205+ different software programs (Photoshop, InDesign, Google Apps, Office 2013, etc.) as well as soft skills like listening, presenting, customer service, etc.

If Atomic Learning is new to you, please refer to this guide for Getting Started with Atomic Learning.

Did you know that you can recommend or assign video training to your staff or students? You can also include links to Atomic Learning training videos directly in Moodle using EasyLinks. Faculty and staff can also upload custom training modules directly to Atomic Learning. Contact IT for more details.

Laser Toner Request

Information technology is pleased to provide toner service for your department. Please submit an IT request when your laser printer toner is out. You will need to provide the following information in your request:

  • your printer make and model number (e.g., Dell 3130, HP 400)
  • toner color (black, cyan, magenta, yellow)
  • your department general ledger number

A student technician will deliver, install and test your toner cartridge within 1-2 days. Defective toner cartridges must be reported to IT within 30 days of delivery in order to receive a replacement at no charge.

Students: Extended Lab Hours, Color CedarPrint, Getting Tech Help

September 10th, 2014

Extended Computer Lab Hours

The computer lab in Engineering and Science (ENS) – room 251 is now open until 11pm Mon-Thurs to better serve you. The lab opens at 8am each weekday. Closed weekends.

The Center for Biblical and Theological Studies (CBTS) – room 111 computer lab is open 8am-11pm Mon-Thurs, 10am-11pm Sat and 4pm-11pm Sun.

Both computer labs close at 5pm on Fridays. Use the computer labs to access more than 70 University-licensed software programs.

COLOR CedarPrint

There are thirteen CedarPrint stations located in academic buildings around campus and the Stephen’s Student Center.

The Dixon Ministry Center (DMC) now houses two CedarPrint stations. Visit the newest station in the DMC lobby near Global Outreach.

Try out the new color CedarPrint station located in the CBTS 111 computer lab. Color prints use .40 of your print quota per print.

How to Get TechHelp

Search the 400+ TechHelp pages for step-by-step instructions covering common tech questions

Visit TechStop service center for help with laptops and mobile devices (Hours 11am-4:30pm Mon-Fri)

Email TechHelp with non-urgent questions (response within 24 hours).

Submit an IT Request for issues with University computers, print quota refunds, CedarNet account, etc.

Call Information Technology 937-766-7905 8am-11pm with urgent requests or password resets.

Follow Information Technology on Twitter @cedarvilleIT for network updates and announcements

Learn about new software (Photoshop, InDesign, and more) with Atomic Learning video tutorials.

Read TechNews and TechAlert emails from Information Technology.

S and T Drive Maintenance Tuesday morning 8/26

August 25th, 2014

Sequoia Network Drive Maintenance

Information technology will restart the Sequoia server, which contains the S:\ and T:\ network drives, early Tuesday morning 8-26.

Files on the S and T drives will be unavailable to students, faculty and staff during the restart. IT anticipates that files on the S:\ and T:\ drives will be available again by 7:30 a.m. on Tuesday.

The S:\ drive contains class files, uploaded by faculty, for student use. Students may read and print files contained on the S drive.

The T:\ drive contains files for student project teams (as pre-arranged by faculty members).
Get Help

If you have any difficulties accessing files on the S or T drive after the server restart, please submit an online information technology request.

FacStaff: Renamed Information Technology Service Offerings

July 22nd, 2014
Computer Services was renamed Information Technology (IT) a few years ago. For consistency, IT has recently renamed many of our common services. Please note the following name changes (effective immediately or as noted below).

IT Request Form (ITR)
The familiar computer service request has been renamed an IT Request. Use an online IT request (cedarville.edu/itr) to request assistance with University hardware (including printer toner), mobile devices, software, your CedarNet account, network access or programming changes. The link for the online Information Technology Request form is located on both the QuickLinks and the Services tabs of the FacStaff homepage. This change is effective immediately.

IT Help Pages
The library of over 400 CU computer help pages is being renamed the IT Help Pages (cedarville.edu/techhelp). The link for the online Information Technology Help Pages will soon be found on the Resources tab of the FacStaff homepage. Did you know that the IT Help Pages are accessed globally over 41,000 times per month? Check out the IT Help Pages for quick answers to your software and technology questions.

Technology Training
1. FacStaff computer training classes will be renamed Technology Training (cedarville.edu/techtraining). To view and register for available training classes, continue to click the Training link – located on the Resources tab of the FacStaff homepage. Each semester a variety of hands-on technology classes covering Microsoft Office, Google Apps, as well as new software, are offered for faculty and staff professional development. This change will be effective in early September.
2. CedarNet Computer Orientations for new faculty, staff and students (formerly named Computing in the ‘Ville) are now called Technology at the ‘Ville. This change is effective immediately.

TechHelp Email Account
The computer help email account has been renamed TechHelp. This change is effective immediately. During the academic year, IT student workers will answer software and technology questions sent to this account during evening and weekend shifts and aim for a 24-hour turnaround.

TechStop
TechStop is the new name for Self-Provided Computer (SPC) services (cedarville.edu/techstop). Student technicians will continue to provide wireless setup and other technical support and repairs for student-owned computers, tablets and mobile devices. The CU TechStop is located on the north side of the Tyler Digital Communication Center. This change is effective for fall semester.

CedarNet Username Changes and CedarNet Monthly Maintenance

July 21st, 2014

CedarNet Username Changes - before 8/8/14

Three times a year, we offer students, faculty, and staff the opportunity to request a change in their CedarNet username (login name). Reasons for requesting a change would include wanting a shorter login name or to reflect a change in your last name (via marriage or some other legal action).

The CedarInfo transaction for requesting a change in your username is located under “Individual Transactions”. The deadline for requesting changes this summer is August 8. The actual changes will be made on the morning of August 12. The changes will take a few hours to process through all of our systems, so people whose usernames are being changed will not have access to some resources that morning.

The next open period for requesting a change will be at the end of the fall semester, so if you are anticipating a change in legal name before then you should consider requesting a change in your username now.

You will want to think about some potential negatives in regards to changing your username, especially if you have used your Cedarville email address to subscribe to Facebook, shopping accounts, etc.

Once a username is changed, we will maintain an alias for the old email address for a period of six months. Incoming email sent to the old address and the new address will be delivered. After six months, only the new email address will be valid.
Monthly CedarNet Maintenance

Information Technology will be performing monthly Windows maintenance on the servers Tuesday, July 22, beginning at 5:30 a.m. Maintenance should be completed by 7:00 a.m.

During this time, you may notice a brief outage with the main web server, as well as intermittent access to the Google mail login page.

FacStaff: Fir Server Maintenance Thursday 7/3

July 2nd, 2014

Fir Server Maintenance – Thurs 7/3 at 6:00 a.m.

The Fir server houses the H drive of approximately one half of Cedarville University employees (faculty and staff).

How do I know if my files are on the Fir server?

Information technology recently performed maintenance on the Fir server which requires us to restart the server. The restart is scheduled for 6:00 a.m. on Thursday, July 3 and should take less than one hour. Your files will be inaccessible during the restart.
What if I notice a problem?

Please restart your computer and log in to the network again. Your network drives should reconnect automatically. If you are still experiencing problems, please submit an online IT request.

Students: Used Computer Sale 5/22 Pick Up, Summer Computer Lab Hours, Network Maintenance

May 16th, 2014

Used Computer Sale - New 5/22 Pick Up Date

For your convenience, information technology has added a May 22 pickup date for used computers ordered through the computer sale website. (Students who have already reserved a used computer and wish to take advantage of the May 22 pickup date should email Scott Crosby to make arrangements). The University is selling used 2010, 2011, and 2012 desktop systems with a 22″ flat screen monitor included. Please check the website for details including current inventory, pricing, ordering and warranty information.

Summer Computer Lab and Hours

The open-access computer lab for summer is located in room 111 of the Center for Biblical and Theological Studies during the months of May and June. Hours of operation are 8:00 a.m. – 9:00 p.m. on Monday and Wednesday. 8:00 a.m. – 5:00 p.m. on Tuesday, Thursday and Friday. Closed Saturdays, Sundays and holidays. Campus Safety determines the availability of the SSC 103 computer lab according to summer building hours.

Monthly CedarNet Maintenance

Monthly Windows maintenance on the servers is planned for Tuesday, May 27, beginning at 5:30 a.m. Maintenance should be completed by 7:00 a.m. During this time, you may notice a brief outage with the main web server, as well as intermittent access to the Google mail login page.

FacStaff: Heartbleed Update, New University Mailing Groups, Used Computer Sale, Network Maintenance

May 16th, 2014

Heartbleed Update - Internet Explorer

The network team has applied a software patch to Internet Explorer that combats the Heartbleed vulnerability for University computers. Faculty and staff are advised to update Adobe Flash from the CedarNet menus before using Internet Explorer for browsing. Click Start > All Programs > CedarNet > Network Utilities > Flash Player Update…

New University Mailing Groups

The names of University mailing groups have changed to allow you to be more specific in which group of students you are contacting. Please refer to the computer help page and description of the new University email groups before sending your next campus email message.

Used Computer Sale

The University is selling used 2010, 2011, and 2012 desktop systems with a 22″ flat screen monitor included. Please check the computer sale website for details including current inventory, pricing, pickup dates, ordering information and warranty.

Monthly CedarNet Maintenance

Monthly Windows maintenance on the servers is planned for Tuesday, May 27, beginning at 5:30 a.m. Maintenance should be completed by 7:00 a.m. During this time, you may notice a brief outage with the main web server, as well as intermittent access to the Google mail login page.

Print Quotas, Summer Computer Lab, CedarNet Maintenance, Username Changes, Used Computer Sale

May 2nd, 2014

Print Quotas

Spring print quotas will expire Tuesday, May 6, 2014. Summer print quotas will be applied to registered student’s accounts on the same day. Check out the print quota frequently-asked questions help page for more information.

Summer Computer Lab

The open-access computer labs in CBTS 111 and ENS 251 will close at 5:00 p.m. on Friday, May 2, 2014. The ENS 251 computer lab will be closed throughout the summer and will reopen with the start of classes on August 20, 2014.

The CBTS 111 computer lab will be open during May and June according to the following schedule:

  • Monday and Wednesday 8:00 a.m. – 9:00 p.m.
  • Tuesday, Thursday and Friday 8:00 a.m. – 5:00 p.m.
  • Saturday and Sunday – closed
  • Memorial Day – closed

Campus Safety determines the availability of the SSC 103 computer lab and the Milner 111 computer lab according to summer building hours.

CedarNet Maintenance

Information Technology will be performing scheduled maintenance on the servers Tuesday, May 6, 2014 beginning at 7:00 a.m. Maintenance should be completed by 8:00 a.m. During the maintenance period, the Internet may be inaccessible for up to 15 minutes at a time.

Username Change

If you requested a change in your CedarNet username through CedarInfo, the change will take effect on Tuesday, May 6, 2014.

Used Computer Sale

The used computer sale reopens at 9:00 a.m. on Monday, May 5, 2014 for all interested purchasers with scheduled pickup dates in mid-to-late June. View used computer descriptions, pricing and warranties on the used computer reservation page.