Google Sync Problems with iOS Devices

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November 6, 2013

A recent change by Google is causing problems with synchronizing email on Apple (iOS) mobile devices.

What Should I Do?

If you are prompted for a password on an Apple iOS device (iPad, iPhone, iPod touch) please select Cancel.

After Google resolves the issue, your email should start downloading normally.

If you have already typed in a password, your synchronization account will have to be set up again. Please follow the instructions on how to set up your account as outlined in the Google Apps Instructions for Mobile Devices computer help page.

What if I Need Additional Assistance?

If the above instructions do not resolve the issue, please submit an online computer service request and one of our technicians will be in contact as soon as possible.

We are happy to help!

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