October 14, 2014

Technical Help Resources

Information technology is committed to providing timely technical support through multiple channels. We want to encourage you to contact IT if you need assistance using any of the following methods:

Online IT Request www.cedarville.edu/itr Report University hardware problems. Request programming changes, reports, and network account permissions.
TechHelp Pages www.cedarville.edu/techhelp Self-service answers. Search 400+ help pages covering software, technology and mobile device topics.
TechHelp Email TechHelp@cedarville.edu Receive an answer to your technology question within 24 hours.
TechStop Center www.cedarville.edu/techstop Walk-in support and wireless setup for personal hardware and mobile devices.
Computer Labs www.cedarville.edu/computerlab Walk up and ask an IT student worker during evening and weekend lab hours.
Twitter @cedarvilleIT Follow IT on twitter for breaking news and alerts
TechNews and TechAlert Emails —  Receive occasional email updates on upcoming campus technology changes and planned outages.
IT Help Desk (phone support) 937-766-7905 Call IT for password resets and other IT questions and requests. Phone answered 8 a.m. -10 p.m. during the academic year. After hours, leave message for widespread outages and/or time-sensitive issues.

Atomic Learning – Quick and Easy Access to Tech Training Videos

Through a partnership with Atomic Learning you have access to over 50,000 short video tutorials (1-3 minutes each) covering over 205 different software and other technology applications. Do you have a few extra minutes during fall break?

  • Go to Cedarville’s Atomic Learning website (cedarville.edu/atomiclearning)
  • Log in with your CedarNet username and password
  • Search for a topic (e.g., Google Drive, iPad, Photoshop, Excel, etc.)
  • Watch a video. Learn something new.

Are you an iPad user? Look for the Atomic Learning app for easy access to technology videos.

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