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Cedarville University



August 26, 2015

Please make note of the following immediate issues which may affect you.

CedarPrint Errors
The following errors have occurred for some students using CedarPrint:

  • “Wrong paper size” error – when trying to send a document to CedarPrint from a laptop.
  • “Open Rear Door” – when printing a document at a CedarPrint printer.
  • Only receiving the first or last page – when printing jobs at a CedarPrint printer.

Fix for Wrong Paper Size Error
For Windows computers:

  1. Open Microsoft Word, click the PAGE LAYOUT tab > locate the Page Setup group.
  2. Choose the Size option > choose More Paper Sizes.
  3. Click the Paper tab, change Paper size to “Letter” with Width 8.5″ and Height 11″.
  4. Click [Set As Default] > answer “Yes” to change the Normal template.

**Similar settings are available for other Office 2013 products.

If you have a Mac computer with CedarPrint issues, or if this solution does not fix the CedarPrint issue with your Windows computer, please bring your system to TechStop.

Fix for Rear Door Error and Missing Pages
For Windows computers:

  1. Open the Printer Properties for the CedarPrint printer installed on your machine. (Go to Control Panel > Devices & Printers > right-click on the CedarPrint printer > choose “Printer Preferences”.)
  2. Click “Advanced”
  3. At the very bottom, under the heading “Printer Features” set “Output Order” to “Face Down”.
  4. Click [OK] twice to close the windows.

If you have a Mac computer with CedarPrint issues, or if this solution does not fix the CedarPrint issue with your Windows computer, please bring your system to TechStop.

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