Help Desk Phone System Upgrade

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December 14, 2017

Most people get worried when they hear an upgrade is heading their way, but not Tim Bahorik, who oversees Cedarville’s IT Help Desk, which is not only getting a software upgrade to a full call center phone system, but is also serving as a beta tester for other Cedarville call centers. Now when you call 937-766-7905, you will hear a greeting and then brief hold music. Calls are usually answered within a few seconds. Tim states that this type of software will give us a better idea of our call volume, how efficiently calls are being handled, and help us in planning for the future.

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