Most people get worried when they hear an upgrade is heading their way, but not Tim Bahorik, who oversees Cedarville’s IT Help Desk, which is not only getting a software upgrade to a full call center phone system, but is also serving as a beta tester for other Cedarville call centers. Now when you call 937-766-7905, you will hear a greeting and then brief hold music. Calls are usually answered within a few seconds. Tim states that this type of software will give us a better idea of our call volume, how efficiently calls are being handled, and help us in planning for the future.
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